Patient Reviews

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 29 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Scarlett is very professional, takes time to explain things to you. Not only does she know her business but makes you feel right at home in her business. I would recommend her without hesitation.

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Michael Whaley, on Google

I am so pleased I decided to select Gibbs Hall for help with my hearing deficiencies. Scarlet so very much enjoys her work , combining professionalism with a friendly sincere desire to help. Jaclyn provides a warm front office atmosphere.

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Bill Pearson, on Google

There's not enough stars on this review to give her more not just her but her front office staff . Both were very professional but yet gave you that personal side service very friendly helpful patience kind what else can I say fantastic business fantastic cannot say enough. After many months of frustration for my 85-year-old mother not being able to hear much at all having to turn the TV up to 75 not being able to enjoy life because she cannot hear other people's conversations or at least she'll only get parts of it. Gibbs hall are you able to give a solution to the frustration. There's a lot to be said for supporting your independent business owners they rely on all of us to support them I have no problem with that whatsoever if you need a hearing aid or you just need some advice to begin with cuz you don't know what to do you need to come here they will make you feel right at home they were all for up any information that you need we need to support our local business especially during these time the corporate folks they will be fine they're making money on all of us they're all so dictated by what they can and cannot do or say gives all as an independent facility business they don't have to operate off of some corporate rules. So I will end this review by saying they are the best

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Jay Connelly, on Google

I recently purchased a set of hearing aids and the the pleasure of meeting and using Gibbs Hall Hearing. Meeting also Scarlet who took care of me. I am not much for writing reviews but this is a special situation and feel compelled to do so. I am a Vietnam Veteran and have been to a number of hearing places for different problems. I must say the Scarlet was the best of the best. She was very professional in what she was doing, telling me at each point what she was doing. Most of all she made me feel comfortable and treated me in a very professional manner. We also spoke of various life situations which helped me relax and feel at home. I would recommend Gibbs Hall to everyone that is having difficulty with hearing. She is well versed in her knowledge and certainly explains everything that is needed. Us veterans sometime have difficulties in connecting with people, I promise this will not be the case with Scarlet. It was a pleasurable experience and a delight to work with her. If you are in need of a very professional, experienced and delightful caring hearing person, she is the one. Thank you Scarlet and staff. Frank Vignola

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Frank Vignola, on Google

I have been receiving outstanding service from the Gibbs-Hall Hearing aid center for over a year now and I'd like to let others know what a great business this is! Scarlet is extremely knowledgeable and personable, she goes the extra mile to make sure you understand everything and that all issues are addressed. She has quickly taken care of any service I needed and made me feel like a friend. I recently required service after moving 400 mi away and couldn't find a local dispenser to help in this area. One email to Scarlet and she happily took on the problem and fixed everything! I have been nothing but pleased and impressed with each of our interactions. Thank you, Scarlet!!

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Cindy Spaid, on Google

What a pleasure to find Gibbs Hall Hearing – Scarlet and Jaclyn are patient, upfront, and knowledgeable. They are just the best!


“Since 2003, I have had the privilege of knowing Scarlet Gibbs Hall as my hearing aid provider. She is professional, knowledgeable, and very patient-a necessary characteristic when dealing with one’s hearing issues. She is very friendly, greets everyone with a smile and never hurries one out for the next customer. Chrissy, her office assistant, likewise, is pleasure to greet one as they enter the office.

George B. USN Retired WWII Veteran

“A note of thank you for your courtesy, generosity and concern extended to me to honor the warranty on my hearing aids purchased through another Audibel dealer. It resolved the problem and restored my hearing aids to a normal working condition. I am very pleased with the results. Your attitude and your workmanship truly demonstrate your high degree of professionalism. Thank you again for your concern and resolution of my problem.”

Carl S.

“Scarlet, you’re the best! Please feel free to use me as a “most satisfied customer”!

Steve B.

“I wanted to say “Thank You” for being so kind and nice to me when I visited your office recently. We are blessed here in New Bern to have someone so nice and helpful to residents like me so our visits can be made here instead of driving to Goldsboro. Audibel is so lucky to have found you; someone who really cares about people. To run a good business that is such an important part of success-truly loving and caring about people you help. Before long, you’ll be busy…because I am spreading the word!”

Naomi H.

“I just got tired of saying “what” over and over again. I had trouble distinguishing words and couldn’t understand what others were saying. I finally made an appointment at Gibbs Hall Hearing Center and now I hear everything! Scarlet has been very thorough with her examination! Don’t hesitate to get your hearing checked today. As soon as I put my new hearing aids in it was HELLO WORLD!”

Zoot Saunders

Henry is another satisfied patient. He is 89 years old and a WWII, Korea and Vietnam Marine Veteran, who was also a helicopter machine gunner. He recently acquired his driver’s license because of his new Audibel hearing aids!

Patsy Smith

“Gibbs Hall Hearing Aid Center is an outstanding company, selling hearing aids with no pressure tactics and providing superior after-purchase maintenance & adjustments. I’ve tried several locations and this one is the best.”

Linwood C.