What to Expect

Coming to terms with hearing loss is no easy feat. We at Gibbs-Hall Hearing Aid Center understand that, and we also understand that for some, seeking treatment can also be intimidating. No one should feel scared or overwhelmed at their hearing appointment. That’s why we want to share with you what your first hearing appointment might look like. This way, not only will you know what to expect, but you’ll also feel your most comfortable the whole way through. 

We encourage you to bring a relative or loved one who’s already familiar with your hearing situation to your appointment. They can help answer questions you don’t know the answer to, or even ask questions you hadn’t thought of. Our providers are more than happy to accommodate our patients and their comfort levels. 

A Typical Hearing Appointment 

So, first things first, CONGRATULATIONS! You’ve taken your first steps towards better, healthier hearing. Here at Gibbs-Hall Hearing Aid Center, we’re proud to offer a comprehensive suite of hearing healthcare services designed to help you hear your best. But before we can do that, we need to get to know you and the current state of your hearing. 

Getting to know you

At the very start of your appointment, one of our providers will ask you to fill out a questionnaire regarding your hearing history. Then, they’ll ask you a series of questions designed to get to know your current hearing and lifestyle. After all, two people may have the same hearing loss, but their individual lifestyles may change how that loss impacts their lives. 

a licensed audiologist asks a couple a series of questions designed to get to know their hearing situation
man undergoes a hearing test with a licensed audiologist to determine if he has hearing loss

Getting to know your ears and hearing needs 

Next, your hearing healthcare provider will move onto the “exam” portion of the appointment. This portion of the appointment includes both a hearing test and a physical examination of your ears.  

The hearing test will comprise a series of sounds and auditory cues. It will assess your ability to hear sounds, your sensitivity to noises and your ability to comprehend the sounds you do hear. 

Following the hearing test, your hearing provider will perform a physical examination of your ears. Sometimes, hearing loss is triggered by physical factors such as earwax buildup, trauma or infection. A physical examination will help them determine if something physical may be affecting your hearing. 

woman undergoes physical ear exam to diagnose possible causes of hearing loss

Discussing treatment options and budgetary constraints 

After your hearing test has concluded, your provider will discuss your test results with you. They will present your test results on a graph, known as an audiogram, and discuss any findings present and what they mean for your hearing. If they determine you have some form of hearing loss, they will explain the type of hearing loss and how it may be affecting you currently.  

Your provider will then put together a treatment plan unique to your situation. They will lay out any immediate next steps such as trying a hearing aid in-house or scheduling a hearing aid fitting. During this time, they will discuss what hearing aid options are available to you for your hearing loss diagnosis. They will be sure to stay mindful of your aesthetic preferences and respectful of your budget. 

If they do not detect any hearing loss, one of our staff will schedule your next routine hearing test to continue monitoring your hearing health. 

Schedule Your Hearing Appointment Today 

We want to assure you that whether you’re coming in for your first hearing appointment or your fifth, we will treat you with the respect, compassion and attention you deserve. At Gibbs-Hall Hearing Aid Center, we know how critical your hearing is to your everyday life. It shapes your relationships, career performance, informs your physical safety, affects your mental health and does so much more. That’s why we want you to keep hearing your best.  

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

5 out of 5 Stars based on 219 Reviews on Google.

As always courteous and prompt for appointment. Addressed my concerns and provided great service. Highly recommend this provider.

Reviewer Profile Photo Jean W Davenport, on Google

Great visit ,very customer friendly. Lovely receptionist.

Reviewer Profile Photo Loretta Price, on Google

The service and attention I received from Gibbs Hall Hearing was incredible. Everything was explained to me, tests were done, and then the choice of hearing aids was recommended. I'm a 71 year old man, who struggled to hear people in a conversation, or had to ask them to talk...

Reviewer Profile Photo Joe Toledo, on Google

Very welcoming,felt at ease.Enjoyed meeting Brittant and Rufus. Dr. Gibbs great! Professional,friendly, personable, answered questions and provided instructions . I felt comfortable during the entire appointment.

Reviewer Profile Photo Arlene Peters, on Google

A great experience. The scarlet and the staff take the time to understand your needs and are great at educating first time hearing aid wearers. I never felt pressured and they really went out of their way to help me make hearing care decisions.

Reviewer Profile Photo John Williams, on Google

I am very happy with my new hearing aids purchased at Gibbs-Hall Hearing in New Bern. I highly recommend Scarlett at Gibbs-Hall for an outstanding experience that will change your life!

Reviewer Profile Photo Debbie Taylor, on Google

Very nice people. They were running late but was such a nice experience I didn't mind. Left very happy.

Reviewer Profile Photo Sheila Pravlik, on Google

Staff is very attentive and thorough.

Reviewer Profile Photo Ted Haigler, on Google

My hearing test was performed by another provider. Gibbs Hall was able to use that information and personal needs to make a recommendation. The service was pleasant and professional.

Reviewer Profile Photo Linda Follett, on Google

From my very first appointment, Scarlet made me feel comfortable and welcome. She even introduced me to her dog, which gave us an instant connection. Throughout the process, she was thorough, patient, and took the time to make sure both the fit and the sound of my hearing aids were...

Reviewer Profile Photo Jeanne Crockett, on Google

This is the best place to go to for your hearing aids. Scarlet is so kind and takes her time with you. She lists to any problems you may have. Even walked me to my car because I have a bad hip

Reviewer Profile Photo Marsha Kindrock, on Google

Everyone is so friendly and helpful. Thank you. Always! 😃

Reviewer Profile Photo andrea clements, on Google

Outstanding visit with Gibbs-Hall hearing business. Helped me greatly. Thanks a million.

Reviewer Profile Photo Mary Campbell, on Google

They are knowledgeable and helpful

Reviewer Profile Photo DAPaul Paul, on Google

I took my mother to see about new hearing aids. Dr. Gibbs Hall is very knowledgeable and easy to like! She’s very patient and professional. Both of her administrative assistants ( one being an huge chocolate lab) are kind too. 🐕

Reviewer Profile Photo Christine Retto White, on Google

Professional precise efficient. Great job. Highly recommended.

Reviewer Profile Photo Randy McConnaughey, on Google

Hear me now, or go see Scarlett THEN you'll hear me clearly!

Reviewer Profile Photo Chris Kling, on Google

Scarlet and her crew are the best. I have been bringing my mom here for years,& have never had a bad experience. I highly recommend them.

Reviewer Profile Photo Carolyn Westbrook, on Google

Scarlet is TERRIFIC! She is extremely knowledgeable and professional, personable and wonderful to be with.

Reviewer Profile Photo Dianne Vickery, on Google

Always super nice and I come out hearing better than when I went in.

Reviewer Profile Photo Luther Thompson, on Google