Career Openings

Professional Practice Ambassador (PPA)

Job Details

Description

At Gibbs Hall Hearing, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

The Professional Practice Ambassador (PPA) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PPA is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PPA an essential component of the Clinic Team and a steward of its resources.

Our Culture

  • An experienced team built around a culture of professional growth and knowledge-sharing.
  • We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
  • We serve with passion, purpose and excellence.
  • Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
  • We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

You Will Ensure a Positive Patient Experience

  • Immediately acknowledge, greet and service all guests in a friendly, professional manner.
  • Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
  • Utilize elevated customer service approach and communication style when working with patients.
  • Direct and answer calls in a timely, professional fashion.

You Will Provide Administrative Assistance

  • Strategically manage patient schedule on behalf of Clinic Team using our online scheduler.
  • Understand, support and track current marketing initiatives for the clinic.
  • Organize office, maintain hearing aid supplies, and ensure accurate patient files.
  • Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
  • Maintain day-to-day technical and operational procedures.

You Will Complete Varied Tasks

  • Lead third party attestation to ensure we they are meeting legal requirements.
  • Make deposits for medical billing along with handling all insurance claims.
  • Reconcile all deposits daily and report weekly.

Results- Performance measures (How to Measure Success)

  • Patient Retention
  • Patient Referrals/Reviews
  • Schedule Efficiency
  • Collected Payments
  • Accurate Data/Patient Files

Other Duties (Non-Measurable)

  • Check and verify quality.
  • React to change productively and handle other essential duties as assigned.
  • Assist with development of clinic performance.

You Will Need

  • High school diploma preferred or equivalent work history.
  • 1-2 years’ experience in a customer service, medical reception, or retail position preferred.
  • Proficient computer skills and knowledge of Microsoft Office Programs.
  • Industry familiarity encouraged but training provided.
  • Ability to manage all confidential information with complete discretion.

Please email resume to: [email protected]

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 109 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Stop by to see if I could get my hearing aids cleaned . No problem in cleaning. Everyone was very polite and helpful. Very nice. Thank you!

Reviewer Profile Photo Jimmy Hoyle, on Google

Very knowledgeable about the latest technology and supply a great product. You won’t go wrong choosing them.

Reviewer Profile Photo Coleman Sullivan, on Google

Marilyn is always treated with kindness and grace. We appreciate all that is done for her, as we know she is in good hands.

Reviewer Profile Photo Carolyn McGrail Warner, on Google

I was greeted & treated very kindly & pleasantly. My tests were conducted in a professional & timely manner. The test results were very well explained and they answered all my questions. Finally, they encouraged me to call or come back if I felt the need.

Reviewer Profile Photo Katherine Polk, on Google

I highly recommend Gibbs Hearing. I have been Charlotte!s patient for years. She is an excellent ear specialist. Always taking time and care, to make sure you can hear correctly and the best as possible.

Reviewer Profile Photo nicolette cormier, on Google

Very pleased with my experience at this establishment. Staff was friendly and made me feel at ease. Very professional. I would recommend them to anyone.

Reviewer Profile Photo Linda Burton, on Google

This office is amazing! Our first visit, we were greeted in the parking lot to help my husband get out of the car in to a wheelchair. It is the most caring, kind, helpful, and pleasant office we've visited. Scarlet was able to help my husband attain hearing that he...

Reviewer Profile Photo Roger Dail, on Google

I started my hearing journey with OTC hearing aids which did not provide the results I needed or wanted. Scarlet was very professional and thorough in all that she did to check and test my hearing in order to provide the proper treatment for my hearing loss. What an improvement...

Reviewer Profile Photo Zoot Saunders, on Google

Scarlett and staff are top notch. All my questions were answered and addressed! Great place!!!

Reviewer Profile Photo Century Farm Crosses, on Google

Scarlett is exceptional in helping anyone with their hearing loss! She is extremely knowledgeable and truly cares about her patients. Even though there are hearing aid places much closer to me, I will gladly travel over an hour and 1/2 to have Scarlett help me with my hearing loss. I...

Reviewer Profile Photo Diane B, on Google

Great customer service. Everyone in the office is very pleasant to work with.

Reviewer Profile Photo John Flick, on Google

Scarlett is always top notch and today was no exception! I've been traveling for a couple of years and missed check ups, tune ups and normal maintenance. Today in her professional manner she did all the above while we caught up as old friends do. Not only is Scarlett a...

Reviewer Profile Photo Steve Benbow, on Google

I was very pleased with my experience. Scarlet was very professional & friendly & makes you feel at ease. I would recommend Gibbs Hall to anyone needing their hearing checked & possibly needing hearing aids.

Reviewer Profile Photo Laura Rooney, on Google

This is the only place I will ever come for my hearing needs. Brittany was the sweetest and gave me the warmest welcome. Scarlett is so friendly and informative. I was feeling extremely defeated because no one in NC seemed to work with my Rexton hearing aids. Scarlett took the...

Reviewer Profile Photo Dominique Pianelli, on Google