Career Openings

Professional Practice Ambassador (PPA)

Job Details

Description

At Gibbs Hall Hearing, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

The Professional Practice Ambassador (PPA) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PPA is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PPA an essential component of the Clinic Team and a steward of its resources.

Our Culture

  • An experienced team built around a culture of professional growth and knowledge-sharing.
  • We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
  • We serve with passion, purpose and excellence.
  • Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
  • We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

You Will Ensure a Positive Patient Experience

  • Immediately acknowledge, greet and service all guests in a friendly, professional manner.
  • Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
  • Utilize elevated customer service approach and communication style when working with patients.
  • Direct and answer calls in a timely, professional fashion.

You Will Provide Administrative Assistance

  • Strategically manage patient schedule on behalf of Clinic Team using our online scheduler.
  • Understand, support and track current marketing initiatives for the clinic.
  • Organize office, maintain hearing aid supplies, and ensure accurate patient files.
  • Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
  • Maintain day-to-day technical and operational procedures.

You Will Complete Varied Tasks

  • Lead third party attestation to ensure we they are meeting legal requirements.
  • Make deposits for medical billing along with handling all insurance claims.
  • Reconcile all deposits daily and report weekly.

Results- Performance measures (How to Measure Success)

  • Patient Retention
  • Patient Referrals/Reviews
  • Schedule Efficiency
  • Collected Payments
  • Accurate Data/Patient Files

Other Duties (Non-Measurable)

  • Check and verify quality.
  • React to change productively and handle other essential duties as assigned.
  • Assist with development of clinic performance.

You Will Need

  • High school diploma preferred or equivalent work history.
  • 1-2 years’ experience in a customer service, medical reception, or retail position preferred.
  • Proficient computer skills and knowledge of Microsoft Office Programs.
  • Industry familiarity encouraged but training provided.
  • Ability to manage all confidential information with complete discretion.

Please email resume to: [email protected]

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 75 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Is there a 6th star? Gibbs Hall Hearing is absolutely WONDERFUL!! My first visit and I'm blown away. The care, the information, the knowledge Scarlett has is the BEST I've EVER had. I've been wearing hearing aids for 6 years now. I wish I would have known about Gibbs Hall...

Reviewer Profile Photo Donna F, on Google

The people working here are great . They really care about their patients.

Reviewer Profile Photo S Holder, on Google

Such a caring and positive experience!

Reviewer Profile Photo April King, on Google

Friendly atmosphere and very knowledgeable and helpful. Would highly recommend.

Reviewer Profile Photo Debi Krukowski, on Google
Reviewer Profile Photo karen midgett, on Google

I was very impressed with solutions that Scarlet provided for changing physical situations. Very happy with Gibbs-Hall!

Reviewer Profile Photo Jack Bircher, on Google

Very reliable & always helpful

Reviewer Profile Photo Susie O'Neill, on Google

Wonderful staff and Scarlet is great

Reviewer Profile Photo Angi Diamond, on Google

Very caring and professional

Reviewer Profile Photo Mark Carmichael, on Google
Reviewer Profile Photo bill herlihy, on Google

The staff members here are knowledgeable, attentive and kind. On the rare occasion I had a problem with my hardware they had me come in the same day I called. I am very comfortable there.

Reviewer Profile Photo Sonny Aluzzo, on Google

I was made to feel so comfortable from the admin to the doctor. I enjoyed the warm and cheerful atmosphere, and I am thankful for the know of the ear specialist as far as her help financially in making the right decision for my budget. Great costumer service. Would recommend...

Reviewer Profile Photo Yolanda North, on Google

Getting hearing aids at Gibbs Hall Hearing was a great experience from the testing in the beginning to the final fitting of the devices. Everything was explained, every question answered and nothing felt rushed.I couldn’t be happier.

Reviewer Profile Photo Ken Wright, on Google

Very professional, friendly and accommodating.Each step was explained, I always felt comfortable. A great experience along with a hospital doctor

Reviewer Profile Photo Lee Overton, on Google

Ms. Scarlett was personable and knowledgable.

Reviewer Profile Photo Gary Todd, on Google

Scarlet is such a pleasure to be around. She helps you with the hearing aid process and continues with great service after the purchase. I highly recommend her.

Reviewer Profile Photo Charles Sawyer, on Google

Very professional and helpful. Also exam very thorough. Agent made sure new ear phones were working well. Thank u.

Reviewer Profile Photo Rebecca Dollman, on Google
Reviewer Profile Photo Dania G, on Google

My 2 wk visit checkup. My adjustment has been good.

Reviewer Profile Photo Franky Waters, on Google

Check up for my hearing aids and ears. Glad I took the time. Good to see and hear the friendly folks

Reviewer Profile Photo David Abernethy, on Google

Very Customer Oriented!! Scarlett is very professional and cares that you have a great experience with the practice.

Reviewer Profile Photo Donald Frantz, on Google

As always courteous and prompt for appointment. Addressed my concerns and provided great service. Highly recommend this provider.

Reviewer Profile Photo Jean W Davenport, on Google
Reviewer Profile Photo Dave Voiles, on Google

Very helpful from the moment I walked in. Scarlett is very professional, knows the business. Will work with you to get the correct hearing aid.

Reviewer Profile Photo Richard Shaver, on Google
Reviewer Profile Photo John Raines, on Google